Story
Questions about method are welcome and answered without trade jargon. Anyone at the desk can explain it in one sentence. Simple rules are easier to keep.
Pricing is explained before work starts, in the order the work happens. It applies to the smallest job as much as the largest. Simple rules are easier to keep.
Irrescolla Atelier keeps a short founding note on irrescolla.autos: opened 2010, still owner-run in Taichung.
Deadlines we cannot meet are declined at intake rather than missed later. That is the arrangement from the first conversation onward. It is the plainest way to put it.
The bench takes one job at a time through its finishing stages. The practice has survived every busy season so far. Ask at the counter for the detail.
Questions about method are welcome and answered without trade jargon. None of it depends on you knowing the trade. Nothing is hidden behind a policy page.
Scope changes are written down and agreed before the next stage begins. It goes on the ticket, not just into the conversation. That is the short answer.
Supplies are ordered against confirmed jobs instead of stockpiled on hope. Customers can hold us to it, and they do. The longer answer is available on request.